Privacy Policy
Last Updated: January 15, 2026
Introduction
Aurelius Group is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you engage our immigration and residency services in Taiwan.
We understand the sensitive nature of immigration matters and maintain stringent protocols to safeguard client confidentiality. If you have questions about our privacy practices, please contact us at [email protected].
Information We Collect
In order to provide immigration services, we collect various types of personal information:
Personal Identification Information
This includes your full name, date of birth, nationality, passport details, contact information (email, phone, address), and employment information. We collect this data through consultation forms, email communications, and submitted documentation.
Immigration-Related Information
We collect educational certificates, employment records, family relationship documents, financial records when relevant to your application, and previous immigration history. This information is necessary for assessing eligibility and preparing applications.
Technical Information
When you visit our website, we may collect IP addresses, browser types, device information, and usage data through cookies and analytics tools. This helps us improve our online services.
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery: To assess your immigration eligibility, prepare and submit applications to Taiwan immigration authorities, coordinate with government agencies on your behalf, and provide consultation and case management services.
Communication: To respond to your inquiries, provide updates on your application status, send service-related notifications, and communicate important changes to immigration regulations that may affect your case.
Legal Compliance: To meet legal and regulatory obligations, including record-keeping requirements under Taiwan law and responding to legitimate government requests.
Service Improvement: To analyze service usage patterns, improve our processes and client experience, and develop new service offerings.
Data Sharing and Disclosure
We do not sell your personal information. We share your data only in the following circumstances:
Government Agencies: We submit your information to Taiwan immigration authorities and other relevant government bodies as part of your application process.
Service Providers: We engage qualified translation services, document authentication providers, and IT service providers who assist in delivering our services. These providers are bound by confidentiality agreements.
Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our legal rights and those of our clients.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Safeguards: Encrypted data transmission for online communications, secure document storage systems, password-protected databases, and regular security updates and monitoring.
Organizational Measures: Limited access to personal data on a need-to-know basis, staff training on confidentiality and data protection, secure physical storage for paper documents, and regular review of security protocols.
While we employ industry-standard security measures, no system can be completely secure. We encourage clients to use strong passwords and protect their login credentials.
Data Retention
We retain your personal information for the following periods:
Active Engagements: Throughout the duration of our service relationship and for the period necessary to complete your immigration matter.
Completed Matters: We retain client files for seven years following case completion, as required by professional record-keeping standards and Taiwan law.
After retention periods expire, we securely dispose of or anonymize personal information. You may request earlier deletion subject to our legal obligations.
Your Rights
Under Taiwan's Personal Data Protection Act and applicable data protection laws, you have the following rights:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request correction of inaccurate or incomplete personal information.
Deletion: You may request deletion of your personal information, subject to our legal retention obligations.
Restriction: You may request restriction of processing in certain circumstances.
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Cookies and Website Technologies
Our website uses cookies and similar technologies. For detailed information about our cookie practices, please see our Cookie Policy.
International Data Transfers
If you are located outside Taiwan, your information will be transferred to and processed in Taiwan where our offices are located. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify clients of material changes via email or through our website. The "Last Updated" date at the top of this policy indicates when it was last revised.
Contact Information
For questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Aurelius Group
Privacy Officer
Email: [email protected]
Phone: +886 2 2358 9274
Address: 5F, No. 128, Hangzhou South Road Sec. 1, Zhongzheng District, Taipei City 100, Taiwan